Privacy Policy

1. Information We Collect

bazi9 collects information that is necessary to register your account, process transactions, verify your identity, and ensure a secure gaming environment for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. The categories of data we collect are set out below.

Account Registration Data

When you create an account with bazi9, we collect the following personal information to establish and maintain your player profile:

• Full legal name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number for account communication and 2FA verification
• Residential address within Bangladesh (city, district, postal code)
• Government-issued identification document details submitted during KYC verification

Financial and Transaction Data

To process deposits and withdrawals through Bangladeshi payment channels, we collect and retain the following financial information:

• Mobile banking account numbers for bKash, Nagad, Rocket, and Upay transactions
• Transaction IDs, amounts in BDT, timestamps, and payment status records
• Card details (last four digits only) for Visa and Mastercard payments — full card numbers are never stored

Technical and Usage Data

When you access bazi9 via a mobile browser or app, our systems automatically collect technical information including your IP address, device type, operating system, browser version, session duration, pages visited, games played, and betting history. This data is used exclusively for security monitoring, fraud detection, and improving platform performance — it is never used to build advertising profiles.

2. How We Use Your Information

bazi9 uses the personal data we collect for specific, legitimate purposes directly related to operating a responsible online gaming platform. We do not use your data for purposes beyond those listed below:

• Account creation, authentication, and ongoing account management throughout your time as a bazi9 player
• Processing and verifying deposit and withdrawal transactions in BDT through Bangladeshi payment providers
• Conducting KYC identity verification and age verification to confirm players are 21 years or older
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities
• Providing customer support through our email channel and resolving account-related queries
• Sending you important account notifications, security alerts, and promotional offers where you have given consent

We process your information on the legal bases of contractual necessity (to fulfil our obligations to you as a registered player), compliance with legal obligations, and legitimate interest in operating a secure and fair platform. You may withdraw consent for marketing communications at any time without affecting your account.

3. Cookies and Tracking Technologies

bazi9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with our site. This section describes what cookies we set and how you can control them.

Essential Cookies

These cookies are strictly necessary for the bazi9 platform to operate. They maintain your login session, remember your language preference, and keep your account secure. Because they are essential to the service, they cannot be disabled without disrupting core functionality.

Analytics and Performance Cookies

We use analytics cookies to understand aggregated player behaviour — for instance, which games are most popular among players in Dhaka and Chittagong, or which pages have the highest exit rate. This data is entirely anonymous and is used only to improve the bazi9 experience. No individual player is identified.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access bazi9, although some personalisation features may be reduced. Please refer to your mobile browser documentation for instructions on managing cookies on Android and iOS devices.

4. Data Sharing and Disclosure

bazi9 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We may share your information with the following categories of recipients only when strictly necessary:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to execute deposit and withdrawal instructions you initiate
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) — only the minimum data required to authenticate your game session and record game outcomes
• Identity verification and KYC service providers engaged to confirm player identities and prevent fraud on behalf of bazi9
• Law enforcement or regulatory authorities where disclosure is required by applicable law, court order, or to protect the rights and safety of users and the public

All third parties with whom we share your data are bound by contractual confidentiality obligations and are prohibited from using your data for any purpose other than the specific service they provide to bazi9. We require our partners to maintain data security standards consistent with this Privacy Policy.

5. Payment Data and Financial Security

The security of financial transactions is of the highest priority at bazi9. Our platform is designed to ensure that payment data is handled with the utmost care at every stage — from the moment you initiate a deposit via bKash or Nagad, to the confirmation of a successful withdrawal.

Specific safeguards we apply to financial data include:

• Full card numbers and mobile banking PINs are never stored on bazi9 servers — they pass through certified payment gateways only
• All payment pages and API communications are protected by TLS 1.2 or higher encryption, ensuring data cannot be intercepted in transit
• Transaction monitoring systems run continuously to detect irregular patterns, unusual withdrawal volumes, or signs of unauthorised account access

6. Data Retention

bazi9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. As a general rule, active account data is retained for the duration of your account plus a minimum period required to resolve any outstanding disputes, comply with anti-money-laundering regulations, and respond to regulatory enquiries.

When your account is closed, we will anonymise or securely delete your personal data within a reasonable timeframe, subject to any legal hold requirements. Anonymised, aggregated data (which cannot identify you individually) may be retained indefinitely for statistical and platform improvement purposes.

7. Your Rights Over Your Personal Data

As a bazi9 player in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at the email address listed at the bottom of this page:

• Right of Access — You may request a copy of all personal data we hold about you,including the categories of data, its source, and how it is used
• Right of Rectification — You may ask us to correct any inaccurate or incomplete personal data we hold about you without undue delay
• Right of Erasure — Subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected
• Right to Restrict Processing — You may request that we limit how we process your data in certain circumstances, for example while a rectification request is being assessed
• Right to Object — You may object at any time to the processing of your personal data for direct marketing purposes; we will honour such requests immediately

We will respond to all rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request to protect your account from unauthorised access.

8. Security Measures

bazi9 employs a range of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include SSL and TLS encryption across all data transmissions, role-based access controls that limit staff access to player data on a strict need-to-know basis, regular security audits and penetration testing of our platform infrastructure, and secure server environments with real-time intrusion detection systems.

While we take all reasonable steps to protect your information, no method of data transmission over the internet or electronic storage is completely impenetrable. We encourage you to protect your account by using a strong, unique password, enabling two-factor authentication where available, and never sharing your login credentials with any third party.

9. Third-Party Services and Game Providers

The bazi9 platform integrates content and services from third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game powered by one of these providers, your gameplay data (such as bet amounts, game rounds, and outcomes) may be processed by the provider's servers in order to run the game fairly and record the result. Each provider operates under its own data processing agreements and security frameworks.

bazi9 is not responsible for the privacy practices of third-party game providers. However, we contractually require all integrated providers to comply with data protection standards consistent with this Privacy Policy and to use player data solely for the purpose of operating the game session. We do not permit game providers to use your data for their own marketing or profiling purposes.

10. Age Restriction and Protection of Minors

bazi9 is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any gaming or betting activity on our platform. We do not knowingly collect personal data from individuals under the age of 21. All new accounts are subject to age verification as part of the KYC process before any deposit or withdrawal is permitted.

If we discover that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the account, delete the associated personal data, and reverse any transactions where possible. Parents or guardians who believe their child has registered on bazi9 are encouraged to contact our support team immediately at the email address below.

11. Changes to This Privacy Policy

bazi9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players via email or a prominent notice on the bazi9 platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available on this page. The date at the top of the policy indicates when it was last revised. Your continued use of bazi9 following any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bazi9 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach the bazi9 privacy team by email at [email protected]. Please include your registered username and a clear description of your request so we can respond as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and resolve them within 14 business days.